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Reservation Hours

Mon - Fry | 09:00 - 20:00

Sat - Sun | 09:00 - 20:00

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Visit Roots Resort

New York
New York
New York
Times Square
New York
Central Park
New York
Empire State Building
New York
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Frequently Asked Questions

Everything you need to know to make your stay perfect

What time is check‑in and check‑out?

Check‑in is from 3:00 PM. Early check‑in may be available upon request. Check‑out is by 11:00 AM. Late check‑out can be arranged, subject to availability.

Is parking available?

Yes — we offer complimentary on‑site parking for all guests. Valet parking is also available for an additional fee.

Do you allow pets?
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We welcome well‑behaved pets under 25 lbs. There is a pet fee of $30 per night. Please notify us in advance so we can prepare a pet‑friendly room.

Is breakfast included?

A complimentary continental breakfast is included in all room rates. For a full cooked breakfast, there is an additional charge of $12 per person.

What is your cancellation policy?

Free cancellation up to 48 hours before arrival. If you cancel within 48 hours or don’t show up, one night’s charge will be applied.

Do you offer airport shuttle service?

Yes — airport transfer service is available upon request. Please provide your flight details at least 24 hours in advance. A round‑trip shuttle fee applies.

Are there facilities for business or events?

We have a fully equipped business center, meeting rooms, and banquet halls. Custom packages can be arranged for corporate or social events.